Returns, refunds, and cancellation

1. Software and hardware

A hardware order and a Pulsar account can be different conversations. Read the matching section before you write to us.

2. Hardware

PRIME and ELITE cards, shipping, replacement, and refunds for physical goods are quoted and fulfilled by Navidad Infotech Pvt. Ltd. Enquire at contact@pulsar.cards. There is no public shop.

India starting figure already published on this site is ₹700. Canada starting figure is CAD $30. Email to confirm the current amount. Those figures are hardware prices, not a Pulsar software fee.

Closing or deleting a Pulsar account does not cancel, refund, or reroute a hardware shipment operations has already accepted.

3. Pulsar software — personal accounts

Creating a personal Pulsar profile does not require a payment. There is nothing to refund. You may close the account from Settings. Export first if you want a copy.

4. Team and enterprise invoices

Quoted team work is invoiced by operations. There is no self-serve “cancel subscription” control because there is no self-serve card checkout in the default product.

To void or refund an invoice, write to contact@pulsar.cards with the invoice number. We will not invent a cooling-off period that the quote did not contain.

If operations has enabled hosted Stripe or Razorpay checkout for a specific invoice, a refund of that charge is processed by that processor after operations instructs it. Pulsar still does not store the card number.

5. Statutory rights

Nothing in this policy excludes rights you have under the Consumer Protection Act, 2019, other Indian law, or the consumer law that applies to a hardware purchase in Canada. Those rights sit with the merchant who took the money.

6. Contact

Software, invoice, or hardware: contact@pulsar.cards. Terms of Use.